Boutique Customer Service
Welcome to Mitchell Simone, LLC
The usual customer service agency pricing structure is flawed. Most customer service agencies invoice based on the number of customer contacts or interactions. If this is the case, what is their motivation to reduce the number of times your customers have to contact your company?​
Mitchell Simone takes a different approach. We evaluate your immediate and projected customer service needs and provide you a flat annual fee for the job. It is then our mission to improve every aspect of your customer service. Our goal is for your customers to have all the answers they need in advance or at their fingertips and never have to contact customer service. The result is a better experience for your customer.
Our Process
Analysis
The best information comes directly from the customer. This is why our first step in improving a client’s customer service is to perform an analysis of customer interactions to identify the biggest issues facing a brand.
At the same time, we audit the client's transactional and marketing correspondence to review how the brand provides essential information to the customer.
Action
Once the pain points are identified, recommendations will be presented and then implemented upon approval.
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​We optimize all technology available from the leading industry applications to create an efficient, streamlined customer service experience.
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​We meet regularly with our clients to review progress and address issues needing executive action.
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If the client is an ecommerce business, we are experienced and well qualified to manage the order fulfillment process. We keep drop shippers and client-operated warehouses on schedule while ensuring no orders fall through the cracks.
Let's Get Started
We want to talk to you about your customer service needs. If you are looking to outsource or update your customer service department, or you want to move your offshore customer service back to the US, give us a call or email to get the conversation started.
